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PayPal User Agreement

Last Update: Feb 17, 2010

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This Agreement contains fifteen sections, and you may jump directly to any section by selecting the appropriate link below. Some terms have specific definitions, which we have provided in section 15. You will also find underlined words and phrases in this Agreement and on our website that hyperlink to relevant information.

This User Agreement is a contract between you and

PayPal (Europe) S.à r.l. & Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg

(referred to as "PayPal" or "we").
By registering for the Services, you must read, agree with and accept all of the terms and conditions contained in this Agreement. This English-language version is for your information only – only the German-language version is legally binding.

The following documents form a part of this User Agreement:

- Privacy Policy
- Acceptable Use Policy
- Buyer Protection Policy

This Agreement, together with other legal terms and legally required disclosures relating to your use of the PayPal Service will be provided to you, at all times on the PayPal website(s) (typically located on the „Legal Agreements“ landing page). This information may also be sent to you, if you wish so. We also refer to the User Agreement on the PayPal website wherever relevant.

For more information about the PayPal service, please read our Key Payment and Service Information.


1. Our Relationship With You

1.1 PayPal is only a Payment Service Provider.

PayPal enables you to make payments to and accept payments from third parties. PayPal is an independent contractor for all purposes. PayPal does not have control of nor assumes the liability or legality for the products or services that are paid for with our Service. We do not guarantee the identity of any User or ensure that a buyer or a seller will complete a transaction. Please note that there are risks of dealing with underage persons or people acting under false pretence.

Important to know:

PayPal is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector. PayPal is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier.

PayPal’s main business is the issuance of E-money and the provision of services closely related to the issuance of E-money. Since the service is limited to E-money, which does not qualify as a deposit or an investment service in the sense of the Law.

This means for you: You are not protected by the Luxembourg deposit guarantee schemes provided by the Association pour la Garantie des Dépôts Luxembourg (AGDL).

A description of the main characteristics of the PayPal Service is set out in the Key Payment and Service Information document which is accessible via the Legal Agreements link of each page of the PayPal website(s).

1.2 Your Privacy. Protecting your privacy is very important to PayPal. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy. As well as our use and disclosure of your Information.

1.3 Intellectual Property. The following items are either copyrighted by PayPal, service marks, trademarks, and/or trade dress of PayPal:

  • The internet addresses (URLs) of the PayPal websites
  • The term "PayPal"
  • All logos of our products and services associated with it 
  •  All page headers, graphics, icons on buttons and lettering.

You may not copy, imitate, modify, alter, amend or use them without our prior written consent. You may use HTML logos provided by PayPal through our merchant services, auction tools features or affiliate programmes without prior written consent for the purpose of directing web traffic to the Service. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to PayPal or the Service or display them in any manner that implies PayPal’s sponsorship or endorsement.

1.4 Assignment. You may not transfer or assign any rights or obligations you have under this Agreement without PayPal’s prior written consent. You are not permitted to transfer your Account to a third party. PayPal reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time without your consent. This does not affect your rights to close your Account under section 7.1.

1.5 Notices to You. You agree that PayPal may contact or inform you by any of the following means:

  • By email: We may send an email to the email address registered in your PayPal account. Such notice shall be considered to be received by you within 24 hours, unless we receive a message that the email could not be delivered.
  • By publishing it on the PayPal website(s): Such notice shall be considered to be received by you within 24 hours of the time it is posted to the PayPal website(s). We may also post such message in your PayPal account.
  • By mail: We may send a message to the postal address registered in your PayPal account. Such notice shall be considered to be received by you within three business days.
  • By telephone: We may call you or send you a text message.

You may request a copy of any legally required disclosures (including this Agreement) from us and we will provide this to you in a form which allows you to store and reproduce the information (for example, by e-mail). You may terminate your consent to receive required disclosures through electronic communications by contacting PayPal as described in section 1.6 below. PayPal may charge you a Records Request Fee (per section 8) to provide a paper copy. PayPal reserves the right to close your Account if you withdraw your consent to receive electronic communications.

1.6 Notices to PayPal. Notices to PayPal made in connection with this Agreement must be sent by postal mail to PayPal’s head office:
PayPal (Europe) S.à r.l. & Cie, S.C.A.
Legal Department
22-24 Boulevard Royal
L-2449 Luxembourg.

1.7 Transaction History. You can access your details of executed payment transactions and other information relating to your Account transaction history and Balance by logging into your account. You agree to review your transactions through your Account History instead of receiving periodic statements by mail.

1.8 Amendments to this Agreement. We may at any time amend, delete or add to this Agreement by giving notice of such change in due time. We will give you 2 months' notice of any change by sending you an email. These changes shall become effective unless you explicitly dissent before the effective day. In such email we shall inform you about your right to dissent, the due date, and your option to terminate this agreement. We also publish the amended User Agreement on the PayPal website(s).

In cases where we add extra functionality to the existing Service or any other change which we believe in our reasonable opinion to neither reduce your rights nor increase your responsibilities, we may make an announcement within only one month. You shall have 3 weeks to express your dissent in such case.

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2. Eligibility and Types of Accounts

2.1 Eligibility. You may sign up with PayPal in Austria if you are at least 18 years old and a resident of Austria. You further represent and warrant to us that if you are an individual and you open an Account with us that you are not acting on behalf of an undisclosed principal or a third party beneficiary.

2.2 Account types. We offer three different types of Accounts: Personal, Premier and Business Accounts. You may only hold one Personal Account and either one Premier or one Business Account.

  1. Personal, Premier and Business Account. You may sign up for a Personal Premier or a Business Account with PayPal. A Personal Account is for sending payments only. A Premier Account is designed for personal purposes only. A Business Account must not be used for personal purposes, but only for your business or enterprise.
  2. Payment and Reserve functionality. By default, your PayPal account comprises two different functionalities: a payment functionality and a reserve functionality. For the purpose of understandability we refer to them as Payment Account and Reserve Account.

The availability of sending payments and withdrawing funds depends on the availability of the respective funds in your payment or Reserve Account.

Funds in your Payment Account: You may freely avail of these funds, withdraw them to your bank account, or send payments.

Funds in your Reserve Account: These funds are temporarily unavailable for you – they will display as "Payments held" in your PayPal account. This means you may not withdraw these funds to your bank account or use it to send payments. This comprises all payments with the status "Pending" or "Held" as these are being held for risk protection purposes. The following scenarios may be affected:

  • PayPal payments funded by direct debit with security check
  • Payments completed by the merchant at a later stage (see 3.9)
  • Payment Reviews (see 4.3)
  • Payments on Temporary Hold (see 10.5 and 10.6)
  • Restricted activities and measures taken by PayPal (see 9 and 10)

2.3 Verified status. To verify your PayPal account you must complete the following steps:

  • Add and confirm a credit card. You can confirm your credit card by entering the confirmation code into your PayPal account.

We may request additional information from you to complete verification and meet anti money laundering regulations. For instance, we may ask you to provide identification documents by fax, email, or upload in your PayPal account.

If you have a Business Account, you are required to provide additional information about your business.

Highlighting an account or a user as "Verified" only means that the account holder has completed the steps mentioned above. PayPal is not guaranteeing, undertaking nor otherwise representing that a verified user will complete a commercial transaction

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3. Sending Money

3.1 Our execution of your Payment Orders. Subject to the terms of this Agreement (and your compliance with the same), you agree that we will execute a Payment Order made by you via your Payment Account. We shall execute your order based on this agreement within 3 business days. Within this timeframe we shall credit the payment service provider of the person you are sending your payment to. The 3-day time limit starts on the day following the date you gave us, and we received your valid Payment Order.

Executing your payment order is subject to the following requirements:

  1. You send your Payment Order before 4pm (local time of the country where your Account is registered) on a Business Day. If you provide us with your Payment Order after 4pm or not on a Business Day, you agree that your Payment Order was received by us on the following Business Day;
  2. You have provided a correct Unique Identifier or other valid details of the recipient or you as PayPal or the person you are paying may reasonably request from you when you complete the details to make the Payment Order;
  3. You have completed all mandatory information requested in the relevant payment or checkout flows;
  4. You have provided details of your valid Funding Source(s) that have sufficient funds to make the payment;
  5. You have expressed valid consent to authorise your Payment Order. Such valid consent is provided when you:
    1. When you click the respective payment button (for example, „Pay“ or „Continue“) of the PayPal website(s) which permit you to send us a Payment Order after you have submitted your correct log-in information and successfully logged into your PayPal Account; and/or
    2. If you have set up a third party initiated payment Authorisation in which you have agreed with a merchant or other third party to provide an advance Authorisation to allow that merchant or third party to collect or otherwise direct payment of funds from your PayPal Account; and/or
    3. instruct us to make a payment in any other way which we may notify you when making the Payment Order from time to time.

Our obligation to execute payment orders within 3 Business Days following the date you gave us your valid Payment Order only applies to payments executed:

  • between Users with registered PayPal accounts in the European Economic Area ("EEA");
  • in the currency of Euro, Pounds Sterling, or the currency of the EEA State that has not adopted Euro as its currency.

Once your Payment Order has been provided to us, you may not revoke it or otherwise withdraw your consent to the execution of the payment transaction. This exception does not apply when you have agreed to Recurring Payments. You are able to cancel a Recurring Payment provided that you do so before the end of the Business Day which falls on the day before the next recurring payment is due to be made.

We are under no obligation to execute your Payment Order if you do not have sufficient funds in your PayPal account or in your funding source. PayPal reserves the right not to effect a payment made by you until it receives cleared funds.

3.2. Sending Limits. The transaction sending limit on your Account is 2,500 Euro per year starting from the date that payment activity first took place on your Account. We may, at our reasonable discretion (for example, without limitation, to limit fraud or credit risk), impose limits on the amount of money you can send through our Service in order to minimize the risk of payment losses or fraud.

3.3 Lifting your sending limit. You may lift your sending limit by verifying your PayPal account (see 2.3).

3.4 Default Funding Sources. When you make a payment you authorise us to obtain funds on your behalf from your applicable Funding Source. We issue E-money and transfer the E-money to the recipient or to your Balance in each case according to your instructions and subject to the terms of this Agreement.

PayPal will fund your transaction in the following order of preference:

  1. PayPal balance
  2. Credit card
  3. Bank transfer

If you have a balance in your Account, PayPal will always use your balance to fund your payment. If your balance covers only part of the payment, we will use direct debit or your credit card to cover the remaining amount.

3.5 Preferred Funding Source. Each time you make a payment, we shall display which funding source we are using. If you prefer to use a different funding source you can do so by selecting another option.

If you have set up a Recurring or Automatic Payment, or authorise a merchant to collect payments from your PayPal Account, you may select a Preferred Funding Source for all future payments to the merchant.

If you have a Balance in your PayPal Account, we will always use your Balance first. If you have a Balance and do not want to use it to fund your next payment, you must withdraw from your Balance before initiating your next payment.

If a merchant captures your payment at a later stage, we will also use any available balance first. Any remaining amount will then be funded by your preferred funding source.

3.6 Funding Source Limitations. In order to manage risk, PayPal may limit the Funding Sources available for a transaction. If we limit a Funding Source, we will inform you about the alternative funding source we use.

3.7 Direct Debit. Not available.

3.8 Refused Transactions. When you send E-money and although the E-money is available to the recipient, the recipient is not required to accept it. In case the recipient denies, refunds, or does not accept the payment within 30 days, we shall credit the amount to your PayPal account. If you have used your credit card as funding source, we shall credit the amount to your credit card. You agree that you will not hold PayPal liable for any damages resulting from a recipient's decision not to accept a payment made through the Service.

3.9 Merchant Processing Delay. When you send a payment to certain merchants, you are providing an authorisation to the merchant to process your payment and complete the transaction at a later time. For instance, this may be the case if the total payment amount has not yet been defined at the time of purchase. In such case you authorize the merchant to adjust the total payment amount up to a certain level as agreed with you previously (for example, when total material costs were unknown at the time of purchase). Your authorisation will remain valid for up to 30 days. In this case you authorize PayPal to complete the payment up to the maximum amount as agreed with the merchant. PayPal shall not be held liable for verifying the information provided by the merchant.

If you have a balance in your PayPal account at the time when you initiate the payment order to PayPal, we shall hold the amount in your Reserve Account. The payment will display as "Held" in your PayPal account until the merchant processes the transaction. If your payment requires a currency conversion by us, the exchange rate will be determined at the time the merchant processes your payment and completes the transaction.

3.10 Third party initiated payments (including Recurring Payments). You may authorize a third party (for example, a merchant) to collect funds from your PayPal Account. By providing an advance Authorisation, you are giving the third party the ability to collect or reverse variable amount payments from your Account on a one-time, sporadic, or recurring basis.

In this case you authorise and instruct PayPal to pay the third party (or another person they direct) amounts from your PayPal Account. This applies as long as you do not terminate this agreement with the third party. You agree that PayPal is not obligated to verify or confirm the amount the third party presents to us for the purpose of processing this type of payment.

Any authorizations you have agreed with any third parties can be viewed in your PayPal account. We will not inform you in advance about any recurring payments under this agreement. However, you may request such information from your merchant. If your third party initiated payment requires a currency conversion by us, the amount of the Currency Conversion Fee will be determined at the time the applicable third party processes your payment and completes the transaction. You acknowledge that the exchange rate determined at the time of each payment transaction will differ and you agree to the future execution of third party initiated payments being based on fluctuating exchange rates.

Third parties who present us with a payment request under this provision warrant to PayPal that the amounts they present have been agreed and consented to by the User whose Account will be deducted (including changes to those amounts).

Third parties who present us with a payment request under this provision also agree that they will notify their customers at least 4 weeks in advance of the amount they will collect if that amount has increased in such a manner that the customer could not have reasonably expected to pay such an amount, taking into account that customer’s previous spending patterns and the circumstances of the payment.

You agree that you can not request a refund from PayPal for a variable Recurring Payment unless:

  1. your consent to the making of the Recurring Payment was not given as set out in section 3.1;
  2. the information relating to the Recurring Payment was not provided or made available to you in reasonable time before the date the payment transaction was made to the merchant;
  3. you notify us of the request within 8 weeks from the date the payment was made; and
  4. you comply with our requests to obtain information which we reasonably require to review the circumstances of the case.

  3.11 Cancelling Recurring Payments. You may cancel a Recurring Payment agreement with a third party in the Profile of your PayPal account. Your cancellation can be made up to 1 Business Day prior to the date the payment is scheduled to be made.

3.12 Sending E-money in Multiple Currencies. You may send money in the following currencies:

  • US Dollars
  • Canadian Dollar
  • Euro
  • British Pounds
  • Yen
  • Argentinean Pesos
  • Brazilian Reals
  • Australian Dollars
  • Czech Crowns
  • Danish Crowns
  • Hong Kong Dollar
  • Hungarian Forint
  • Israeli New Shekel
  • Mexican Pesos
  • New Taiwan Dollars
  • New Zealand Dollars
  • Norwegian Crowns
  • Polish Zloty
  • Philippine Pesos
  • Singapore Dollar
  • Swedish Crowns
  • Swiss Francs
  • Thai Baht

Restrictions may apply regarding which currencies can be sent or received. When you are sending money to a merchant who has requested a currency that is different than your primary currency, you will need to specify whether you want to pay the merchant in the merchant’s requested currency, or in your primary currency. Some merchants may not offer this option.

If you send a payment in a currency that is not your primary currency, we follow these practices:

  1. If you have a Balance in the requested currency, we will fund your transaction from your Balance.
  2. If you have a Balance in a different currency, we will perform a currency conversion and use it to fund your transaction.
  3. If you do not have a Balance, we will fund your transaction through your Default Funding Sources.

The Currency Conversion Fee in section 8 of this Agreement will apply whenever PayPal performs a currency conversion. Where a currency conversion is offered by PayPal at the point of sale you will be shown the exchange rate that will be applied to the transaction before you proceed with authorising the payment transaction. By proceeding with your authorisation of the payment transaction you are agreeing to the currency conversion on the basis of the exchange rate.

Where a currency conversion is offered at the point of sale by the merchant, not by PayPal, and you choose to authorise the payment transaction on the basis of the merchant's exchange rate and charges, PayPal has no liability to you for that currency conversion.

3.13 PayPal Mobile. PayPal Mobile is a service that allows you to send and receive payments and review your Balance via your mobile phone. This service is being offered by PayPal, not your phone service provider. PayPal Mobile may be unavailable in some countries and/or with some phone service providers. There are restrictions on the type of Funding Source you can use to make a payment via PayPal Mobile.

You agree that you are the holder of the telephone numbers which you register for PayPal Mobile and that you will inform us immediately by calling Customer Service if you change your phone number or lose your phone. If you do not tell us and we continue to send SMS messages to your invalid phone, we cannot be held responsible in those circumstances. You are responsible for any charges made by your phone service provider or any other third party in relation to your use of PayPal Mobile such as charges for SMS or data services.

You acknowledge and agree that if you use the PayPal Mobile Text to Buy service, we will disclose to certain merchants your address details (which you agree to keep valid) to allow the goods and/or services ordered to be sent to you.

3.14 Bank details or credit card information. If your bank details or your credit card account number changes or your card expiration date changes, we may be informed by our financial services partner(s). We may ask you to update your PayPal account accordingly. Make sure that any details in your PayPal account are always up to date.

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4. Receiving Money

4.1 Lifting your receiving limit. If you have a Personal Account, you may not receive more than €250 per month in funds. Once you have received 250 EUR in a month, we will place subsequent payments in pending status. You can accept these pending payments by upgrading to a Premier or Business Account. Generally, the transaction receiving limit on your Account is 2,500 Euro per year starting from the date that payment activity first took place on your Account. In order to lift your receiving limit, you must complete the steps set out below.

  • Provide personal identification, such as a copy of your ID card.

We are legally obliged to prove your identity as soon as you reach the Receiving Limit. In such case we will let you know by email which documents we require based on anti-money laundering regulations.

4.2 Use of PayPal on eBay. Sellers who offer PayPal as a payment method in their eBay listings must follow these requirements:

  1. Accept PayPal if the eBay listing includes PayPal as a payment method.
  2. Accept PayPal payments via all PayPal funding sources from a buyer (for example credit card).
  3.  Accept cross border PayPal transactions which are permitted by PayPal if the eBay listing offers postage outside the place where you are registered.

4.3 Payment Review. Payment Review is a process by which PayPal reviews certain potentially high-risk payment transactions. This may be because PayPal has the reasonable suspicion that a buyer’s Payment Instrument and/or Account are being used in relation to Restricted Activities (as set out in section 9) or for other reasons as determined by us in our reasonable discretion. A Payment Instrument is defined as any steps or requirements that allow access and/or usage of your payPal account.

If a payment is subject to Payment Review, PayPal will:

  1. execute the Payment Order initiated by the buyer;
  2. in PayPal’s discretion, immediately upon such execution restrict the buyer’s Payment Instrument;
  3. place a hold on the payment, meaning the funds are held in the seller’s Reserve Account;
  4. provide notice to the seller to delay the shipping of the item purchased by the buyer (transactions marked as „Pending“ are not covered by Seller Protection, see Clause 11);
  5. conduct its review of the payment.

The payment is marked as "Pending" until the Payment Review is complete and PayPal has found the payment to be in order. PayPal is not in possession of all the information necessary to place the funds at the seller’s disposal in the seller’s Payment Account until this process has been completed. Where a Payment Review finds problem with the payment, the payment will be reversed and the funds returned to the buyer from the seller’s Reserve Account.

All payments that complete Payment Review are still subject to being reversed under the terms of this Agreement but will be Seller Protection Eligible if they meet the Seller Protection Policy requirements.

A payment subject to Payment Review is not a review nor a representation by PayPal as to the commercial dealings, character or reputation of a party to the payment transaction and should not be considered as a lessening of the respect of any person.

4.4 Risk of Payment Losses. All payments you receive in your PayPal account are e-money payments. You only actually have received them in your PayPal account if you accept these payments (or automatically accept all payments by selecting the respective option in your PayPal account). When you receive a payment, you are liable to PayPal for the full amount of the payment plus any Fees if the payment is later invalidated for any reason. The following cases are examples for a payment loss:

  • reversal of a direct debit payment 
  • Credit card chargeback 
  • Payment not authorized by the legitimate owner of a PayPal account 
  • in cases of buyer protection claims or buyer complaints when we decide in favour of the buyer.

A payment is also deemed as completed if it is being reversed due to a payment loss. In that case we reverse the amount from your PayPal account (credit card chargebacks are subject to a processing fee).If you do not have sufficient funds in your PayPal account you may restore your balance by adding funds to your PayPal accounts. Otherwise we reserve the right to use any incoming payments to restore your balance. We reserve the right to take legal steps in order to enforce our entitlement, for instance by commissioning a collection agency.

In case of a credit card chargeback, PayPal may dispute this. However, the credit card issuer, not PayPal, will decide whether the chargeback is legitimate.

Sellers are protected from payment losses by the PayPal Seller protection (see Clause 11). While reviewing your case, we may limit access to your PayPal account.

4.5 Non discouragement. In representations to your customers or in public communications, you agree not to mischaracterise or disparage PayPal as a payment method. You agree that you will only surcharge for the use of PayPal in compliance with any law applicable to you, and you further agree that if you do charge a buyer any form of surcharge that you, and not PayPal, will inform the buyer of the requested charge as otherwise this may constitute a criminal offence by you.

4.6 Receiving Money in Multiple Currencies. You do not need to maintain a Balance in a particular currency to accept payments sent in that currency. If you receive a payment in a currency for which you do not have a Balance, the payment will remain pending and we will ask you to manually accept or refuse the payment unless you have already established a preference in your Profile to automatically accept payments in that currency. By accepting such payment you automatically create a balance in this currency.

If you already hold this currency in your balance, we will credit this payment to that balance automatically.

4.7 Taxes. It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. PayPal is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction. As a bank service provider no sales tax applies to our services in the EU.

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5. Account Balances

5.1 Balances and transaction information. You may check your Balance by logging into your Account. Key information relating to your payments will be provided to you via e-mail.

You will also be able to access a downloadable report of your Account, including payment details and fees. The way in which we provide the transaction information will allow you to store and reproduce the information unchanged, for example by printing a copy. PayPal will ensure that the details of each transaction will be made available for you to view online for at least 13 months from when it is first made available. PayPal reserves the right to charge a Fee for providing you with additional information or for providing the transaction history and other information about Fees in a different way.

You do not need to maintain a Balance in your Account in order to make payments. When you make a PayPal payment funded by direct debit, credit card, giropay or bank transfer, you receive e-money in your PayPal account. We instantly transfer this e-money to the payment recipient. If you hold a Balance you will not receive interest or any other earnings on this Balance because the Balance represents E-Money and not a deposit.

5.2 Amounts you owe us. When your PayPal balance is negative you can not send money with PayPal. You can restore your balance by adding funds to your PayPal account by bank transfer. Otherwise PayPal has the following options to restore your negative balance:

  • We use incoming payments on your PayPal account to settle the amount you owe us
  • The next time you make a credit card payment, we may charge your credit card with the outstanding amount in addition to the payment amount. You will be notified during the payment process.
  • If you have a balance in another currency, we may use these funds to settle the amount you owe us.
  • We may also deduct the outstanding amount from a withdrawal you may have requested.

If, for a period of 21 Days, you have a Balance that reflects an amount owing to us that is not in Euros, PayPal will convert the amount you owe us to Euros. Exchange Rate & Fee will be applied as set out in Clause 8.

5.3 Risks of Maintaining Balances in Multiple Currencies. You are responsible for all risks associated with maintaining Balances in multiple currencies. This may include fluctuating exchange rates.

You agree that you will not attempt to use multiple currencies for speculative trading.

5.4 Set-off of Balances. You agree that we may deduct such fees, charges or other amounts from your Account Balance or from any incoming payments you may receive.

5.5 Security Interest. To secure your performance of this Agreement, you grant to PayPal a legal claim against the proceeds of your Account as security for any amount you may owe to us. This is known in legal terms as a „lien“ on and „security interest“ in your Account.

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6. Withdrawing Money

6.1 How to Withdraw/Redeem E-money. You may withdraw funds by electronically transferring them to your bank account. Withdrawing e-money from your PayPal account to your bank account is equal to redeeming e-money into Euro. If you withdraw any balance in another currency it is subject to exchange rate and fees as set out in Clause 8.

6.2 Withdrawal/Redemption Limits. There is a limit on the minimum value of E-money that you are able to redeem which is at least 10 EUR. The withdrawal limit on your Account is 750 EUR per month (reset each month following the date you first opened your Account) or if this limit is not reached, 1000 EUR per year starting from the date that payment activity first took place on your Account. You agree to comply with our requests to verify your identity before we redeem E-money to you to allow us to reduce the risk of fraud or to otherwise comply with our anti-money laundering or other legal obligations.

Redemption transactions from your Payment Account will be executed within the timeframes set out in section 3.1, however, we may review your withdrawal transaction to mitigate any risks and/or to prevent money laundering and to ascertain whether any Restricted Activity (as set out in section 9) is taking place („Redemption Risk“). Where a Redemption Risk is identified by us, we reserve the right to restrict your Payment Instrument and/or refuse your Payment Order.

When you instruct us to perform a redemption, we may treat this as a future dated Payment Order which we will execute within the timeframes set out in section 3.1 once we determine the Redemption Risk has passed.

6.3 Lifting your withdrawal limit. In order to lift your withdrawal limit, you must complete the steps set out in Clause 2.3.

6.4 Withdrawing Money in Multiple Currencies. You can have multiple currencies in your Balance. When you withdraw funds in another currency, the withdrawal amount will be converted to Euros, unless otherwise agreed.

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7. Closing your Account

7.1 Term and How to Close Your Account. The term of this Agreement is for a period of time when you successfully register for a PayPal account until this Agreement is terminated for whatever reason. Subject to section 7.2, you may close your Account and terminate this Agreement at any time by logging in to your Account, clicking on the "Profile" tab, clicking on the "Close Account" link, and then following the instructions. You must withdraw your Balance prior to closing your Account. Upon Account closure, we will cancel any pending transactions and you will forfeit any Balances associated with Redemption Codes.

7.2 Limitations on Closing Your Account. You may not close your Account to evade an investigation.
If you attempt to close your Account while we are conducting an investigation, we may hold your funds for up to 180 Days to protect PayPal or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liabilities of whatever nature. You will remain liable for all obligations related to your Account even after the Account is closed.

7.3 Unclaimed Balances on Dormant Accounts. Subject to the remainder of this section, E-money held in your Account is not subject to any time limitation as to its validity. If you do not access your Account for a period of three years it will be closed. After closure, we will use the information you have provided us to try to send you any funds in redemption of the E-money in your Account. If that information is not correct and we are unable to complete the payment to you, we will then deposit your E-money with the Luxembourg Caisse de Consignation according to Luxembourg law: Caisse de Consignation, Tresorerie de l’Etat, 3, rue du St-Esprit, L-1475 Luxembourg, Tel: (+352) 2478-2478, Fax: (+352) 46 72 62.

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8. Fees

8.1 Fees table. We charge the following fees for our service:

Fees for receiving payments

Activity Fee  Fee in Foreign Currency
Receiving payments in EUR from within the EU, or from Norway, Iceland, Liechtenstein 3.4% + 0.35 EUR Not applicable
Receiving payments from other countries or in other currencies 3.9% + 0.35 EUR Fixed rate in foreign currencies:
0.20 GBP; 0.30 USD; 0.30 CAD; 40 JPY; 0.40 AUD; 0.55 CHF; 2.80 NOK; 3.25 SEK; 2.60 DKK; 1.35 PLN; 90 HUF; 10 CZK; 0.50 SGD; 2.35 HKD; 1.20 ILS; 4 MXN; 0.45 NZD; 2.00 ARS; 15.00 PHP; 11.00 THB; 0.40 BRL; 10.00 TWD

Upon request, merchants may be granted a special Merchant Rate, based on their monthly sales:

Monthly sales with PayPal in EUR Fees for
  Payments in EUR received from within the EU, or from Norway, Iceland, Liechtenstein Payments received from other countries or in other currencies
2,500.01 - 10.000.00 2.9% + 0.35 Euro 3.4% + 0.35 Euro
10.000,00 - 50.000,00 2.7% + 0.35 Euro 3.2% + 0.35 Euro
50,000.01 – 100,000.00 2.4% + 0.35 Euro 2.9% + 0.35 Euro
> 100.000,00 Euro 1,9% + 0.35 Euro 2.4% + 0.35 Euro

If you are a merchant, and your customers’ average shopping cart purchase is above 200 EUR, we reserve the right to offer you our service at individually structured fees.

Fees for Personal Payments

A personal payment involves sending a payment which is not based on a purchase, and which you receive from friends or family members. If you are selling goods or services, you may not ask the buyer to send you a personal transaction payment for the purchase. If you do so, PayPal may remove your ability to accept any or all payments for personal transactions. When sending a Personal payment, the sender can decide whether they or the recipient will pay the respective fee. In most cases, the sender will decide to bear the fees. If this is not the case, the recipient will have to pay the fees when accepting the payment. Please note that you cannot send money for a PayPal personal transaction from some countries, including Germany or China. The fees as set out in the table below will apply.

Activity Fee Fee in Foreign Currency
Receiving/sending bank or balance funded payments in EUR from within the EU or from Norway, Iceland, Liechtenstein Free Not applicable
Receiving/sending credit card funded payments in EUR from within the EU or from Norway, Iceland, Liechtenstein 3.4% + 0.35 EUR Not applicable
Receiving/sending bank or balance funded payments from other countries or in other currencies. The fee is based on the country of the recipient’s registered PayPal Account. UK: 0.5%

Australia 1%

Canada 1%

China 0%

Germany 2%

Hong Kong 0%

Singapore 0%

Taiwan 0%

U.S 1%

Poland 1% + .055 PLN

Other European Countries: 0.5%

Elsewhere 0.5%

Not applicable
Receiving credit card funded payments from other countries or in other currencies. The fee is based on the country of the recipient’s registered PayPal Account. UK: 3.9% + Fixed Fee

Australia 3.4% + Fixed Fee

Canada 3.9% + Fixed Fee

China 0.0% + Fixed Fee
Germany 3.9% + Fixed Fee

Hong Kong 3.4% + Fixed Fee

Singapore 3.4% + Fixed Fee

Taiwan 3.4% + Fixed Fee

U.S. 3.9% + Fixed Fee

Other European Countries: 3.9% + Fixed Fee

Elsewhere 3.9% + Fixed

Fixed rate in foreign currencies:

0.20 GBP; 0.30 USD; 0.30 CAD; 40 JPY; 0,40 AUD; 0.55 CHF; 2.80 NOK; 3.25 SEK; 2.0 DKK; 1.35 PLN; 90 HUF; 10 CZK; 0.50 SGD; 2.35 HKD; 1.20 ILS; 4 MXN; 0.45 NZD; 2.00 ARS; 15.00 PHP; 11,00 THB; 0.40 BRL; 10.00 TWD

Other Fees

Activity Fee Fee in Foreign Currency
Mass Payment 2% of the payment amount, maximum 0,85 EUR per payment Maximum Fee in foreign currencies:
0,65 GBP; 1 USD; 1,25 CAD; 120 JPY; 1,25 AUD; 1,30 CHF; 6,75 NOK; 9,00 SEK; 6 DKK; 3 PLN; 210 HUF; 24 CZK; 1,60 SGD; 7 HKD; 4 ILS; 11 MXN; 1,50 NZD; 2.00 ARS; 2.00 BRL; 50.00 PHP; 36.00 THB; 33.00 TWD
Currency Conversion Fee
If your transaction involves a currency conversion, it will be completed at a foreign exchange rate determined by a financial institution, which is adjusted regularly based on market conditions. The exchange rate is adjusted regularly and may be applied immediately and without notice to you. This exchange rate includes a processing fee by PayPal. You can always check the current rate by using the Currency Converter in your PayPal account.
2.5% above the wholesale exchange rate Not applicable
Withdrawing your Balance Free if withdrawal amount is 100.00 EUR or more

1.00 EUR if withdrawal amount is below 99.99 EUR

Not applicable
Credit card chargeback fee 11,25 EUR (only applied if the transaction is not covered by PayPal Seller Protection) Respective amounts in foreign currencies:

7 GBP; 15 CAD; 10 USD; 1.300 JPY; 15 AUD; 10 CHF; 65 NOK; 80 SEK; 60 DKK; 30 PLN; 2.000 HUF; 250 CZK; 15 SGD; 75 HKD; 40 ILS; 110 MXN; 15 NZD; 30.00 ARS; 20.00 BRL; 500.00 PHP; 360.00 THB; 330.00 TWD

Failed withdrawal to your bank account 3 EUR Not applicable
Reversal or failed direct debit payment 5 EUR Not applicable
Records Request Fee 12 EUR (per item)
This Fee will apply for requests of information relating to why we had reasonable justification to refuse your Payment Order. We will not charge you for records requested in connection with your good-faith assertion of an error in your Account.
Not applicable

We may make a charge for any additional services we provide outside this Agreement. We will tell you of those charges when you ask for the service.

8.2 Due dates, taxes and third-party fees. All quoted fees are due immediately. All fees are payable by you without set off or other deductions. Quoted fees are inclusive of all applicable taxes. Other taxes or costs may exist that are not paid through PayPal or imposed by us. You are liable for telephone charges and any charges made by your internet service provider or similar or associated charges as a result of the use by you of the Services. You agree that we can deduct our Fees from the amounts we transfer but before those funds are credited to your Account.

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9. Restricted Activities

9.1 Restricted Activities. In connection with your use of our website, your Account, or the Services, or in the course of your interactions with PayPal, a User or a third party, you will not:

  1. Breach this Agreement (including, without limitation, opening multiple PayPal accounts), the Card Processing Agreement, the Acceptable Use Policy or any other agreement that you have entered into with PayPal (including a Policy);
  2. Breach any law, statute, contract, or regulation (for example, those governing financial services including anti-money laundering, consumer protections, unfair competition, anti-discrimination or false advertising);
  3. Infringe PayPal’s or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
  4. Act in a manner that is obscene, defamatory, libellous, unlawfully threatening or unlawfully harassing;
  5. Provide false, inaccurate or misleading Information; 
  6. Fail to provide us with further information about you or your business activities that we may reasonably request;
  7. Send or receive what we reasonably believe to be potentially fraudulent or unauthorised funds;
  8. Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us; 
  9. Attempt to "double dip" or undertake any action which could amount to unjust enrichment during the course of a dispute by receiving or attempting to receive funds from both PayPal and the seller, bank, or credit card company for the same transaction; 
  10. Use an anonymising proxy; 
  11. Control an Account that is linked to another Account that has engaged in any of these Restricted Activities; 
  12. Conduct your business or use the Services in a manner that results in or may result in complaints, Disputes, Claims, Reversals, Chargebacks, fees, fines, penalties and other liability to PayPal, a User, a third party or you; 
  13. Abuse (as either a buyer or seller) of our Online Dispute Resolution process and/or our Buyer Protection Programmes; 
  14. Receipt by PayPal of excessive complaints regarding your Account or business; 
  15. Have a credit score from a credit reporting agency that indicates a high level of risk associated with your use of the Services; 
  16. Use your Account or the Services in a manner that PayPal, Visa, MasterCard, American Express or our bank acquirer and/or payment processors reasonably believe to be an abuse of the bank’s reversal process, credit card system or a violation of credit card association rules; 
  17. Allow your Account to have an amount reflecting an amount owing to us or otherwise undertake activity that does or may present to us a sudden or significant level of financial exposure or a credit or fraud risk; 
  18. Undertake activity that does or may present to us a sudden, significant or otherwise unacceptable level of exposure (as PayPal reasonably believes based on the information available to it); 
  19. Provide yourself a cash advance from your credit card (or help others to do so);
  20. Access the Services from a country that is not included on PayPal's Worldwide page;
  21. Disclose or distribute another User’s Information to a third party, or use the Information for marketing purposes unless you receive the User’s express consent to do so; 
  22. Send unsolicited email to a User or use the Services to collect payments for sending, or assisting in sending, unsolicited email to third parties; 
  23. Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; 
  24. Facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Information; 
  25. Use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission; 
  26. Use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with our website or the Services; 
  27. Copy, reproduce, communicate to any third party, alter, modify, create derivative works, publicly display or frame any content from the PayPal website(s) without our or any applicable third party’s written consent; 
  1. Take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers; 
  1. Use the Service to test credit card behaviours; 
  1. Reveal your Account password(s) to anyone else, nor may you use anyone else's password. We are not responsible for losses incurred by you including, without limitation, the use of your Account by any person other than you, arising as the result of misuse of passwords; or 
  1. Do, or omit to do, or attempt to do or omit to do, any other act or thing which may interfere with the proper operation of the Service or activities carried out as part of the Services or otherwise than in accordance with the terms of this Agreement. 
  1. Integrate PayPal as payment method in a way which makes it impossible for a customer to identify whether he or she is on PayPal’s website (Example: iframing, the URL is not visible for the customer). You agree that engaging in the above Restricted Activities diminishes your or other PayPal customers’ safe access and/or use of your Payment Instrument, Account or the Service generally.

9.2 Keeping your Payment Instrument Safe. You agree to perform the following actions to keep your Payment Instrument safe:

  1. Not engage in any of the Restricted Activities; 
  2. Keep the details of your Funding Sources and password safe; 
  3. Not allow anyone else to have or use your Funding Sources or password details; 
  4. Not disclose the details of your Funding Sources or password except when using the Service; 
  5. Never write your password in a way that can be understood by someone else; 
  6. Not choose a password that is made more memorable to you such as a sequence of letters or numbers that may be easy to guess; 
  7. Take care to make sure that no one sees your password when you use it; and 
  8. Comply with all reasonable instructions we may issue regarding how you can keep your Payment Instrument safe.
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10. Your Liability - Actions We May Take

10.1 Your Liability.

  1. You are responsible for
    • Reversals
    • Credit card chargebacks
    • fees, fines, and penalties
    • any other liability incurred by PayPal, a PayPal User, or a third party caused by your use of the Services and/or arising from your breach of this Agreement.

    You agree to reimburse PayPal, a User, or a third party for any and all such liability.

  2. Liability for PayPal Buyer Protection Claims and Buyer Complaint Policy Claims. If PayPal makes a final decision that you lose a Claim filed directly with PayPal, you will be required to re-imburse PayPal for your liability, which will include the full purchase price of the item and original postage costs (and in some cases, you may not receive the item back).
  3. Reimbursement for Your Liability. In the event you are liable for any amounts owed to PayPal, PayPal may immediately remove such amounts from your Balance (if available). If there are insufficient funds in your Balance to cover your liability, PayPal reserves the right to collect your debt to PayPal by using any payments received in your Account and otherwise you agree to reimburse PayPal through other means. PayPal may also recover amounts you owe us through legal means, including, without limitation, through the use of a debt collection agency.
  4. Temporary Holds for Disputed Transactions. If a buyer files a Claim, Chargeback or Reversal on a payment you received, PayPal will place a temporary hold on the funds in your PayPal account to cover the full amount in dispute. In placing such a hold, we will not restrict your use of the Account with regard to funds other than those disputed or at risk under the Claim, Chargeback or Reversal, unless we have another reason for doing so. If you win a dispute or if the payment is eligible for a payment under the terms of PayPal Seller Protection, we will release the hold and restore your access to the funds. If you lose the dispute, PayPal will remove the funds from your PayPal account.

10.2 Actions by PayPal. If we have reason to believe that you have engaged in any Restricted Activities as set out in figure 9, we may take various actions to protect PayPal, a User, a third party, or you from any liability as set out in Clause 10.1. The actions we may take include but are not limited to the following:

  1. We may, at any time and without liability, suspend, block, limit, close or cancel your right to use your Payment Instrument or Account entirely or for any particular transaction, which may in turn suspend, block, limit, close or cancel access to your Account or the Services (such as limiting access to any of your Funding Sources, and your ability to send money, make withdrawals, or remove financial Information). We will normally give you advance notice of any suspension or cancellation but we may, if it is reasonable to do so (for example if you are in breach of this Agreement or we consider it advisable for security reasons), suspend or cancel your right to use your Payment Instrument or Account without prior notice to you;
  2. Block your Account and/or hold any funds in the Reserve Account; 
  3. Refuse any particular payment transaction at any time for any reason and will only be required to make available the fact of the refusal and the reasons for the refusal and how you may resolve the problem, where possible, upon request and provided it is not prohibited by law; 
  4. We may reverse a payment (including, if appropriate, to the sender’s Funding Source), that violates our Acceptable Use Policy, or which we reasonably suspect of violating our Acceptable Use Policy; 
  5. We may contact third parties and disclose details of the Restricted Activities in the manner set out in our Privacy Policy; 
  6. We may request information from you or otherwise update inaccurate Information you provided us; 
  7. We may refuse to provide our Services to you in the future; 
  8. We may hold your funds for up to 180 Days if reasonably needed to protect against the risk of liability; 
  9. We may request information or documents from you in order to verify your identity and/or in regards to the service or goods you provided based on a transaction.

Unless otherwise directed by us, you must not use or attempt to use your Payment Instrument or Account while it is suspended or has been closed. You must ensure that all agreements with merchants or other third parties that involve third party initiated payments (including, Recurring Payments) set up from your Account are cancelled immediately upon the termination, suspension or closure of your Account. You remain liable under this Agreement in respect of all charges and other amounts incurred through the use of your Account at any time, irrespective of termination, suspension or closure.

10.3 Account Closure and Limited Access. At our sole discretion we may close your Account and terminate this Agreement with you at our convenience by providing you with two months prior notice. We may also close your Account and terminate this Agreement at any time where you are in breach of the terms of this Agreement. If we close your Account, we will provide you with notice of Account closure and where practicable, the reasons for closing your Account, together with the ability to withdraw any undisputed funds that we are holding.

If we otherwise limit access to your Account, we will provide you with notice and opportunity to request restoration of access if appropriate.

10.4 Reserves. PayPal owns a bank license and is therefore obliged to protect ourselves from payment losses.

We therefore may place a Reserve on funds held in your Account.

This may be the case when PayPal reasonably believes (based on the information available to PayPal at the time of taking the Reserve and what in its sole discretion it regards as an acceptable level of risk to PayPal under all the circumstances) there may be a higher than acceptable level of risk associated with your Account.

This means: If PayPal places a Reserve on funds in your Account, the funds will be held in your Reserve Account and those funds will be shown as „pending“ in your PayPal Balance. You may not have direct access to the funds held.

If your Account is subject to a Reserve, PayPal will provide you with a notice specifying the terms of the Reserve. These are the terms that may apply:

  • We hold a certain percentage of the amounts received into your PayPal Account for a certain period of time (dynamic reserve). 
  • We hold a fixed amount in your PayPal Account (Minimum Reserve).

The terms are based on what we deem necessary to protect against the risk associated with your PayPal Account. PayPal may change the terms of the Reserve at any time by providing you with notice of the new terms. You may close your Account if you object to the Reserve. If your Account is closed for any reason, we have the right to hold the Reserve for up to 180 Days.

When managing risk for Accounts, we may also take the following measures in regards to withdrawing funds from your PayPal account to your bank account:

  • limit the amount you can immediately withdraw. 
  • change the speed or the method of payment for withdrawals. 
  • set-off amounts from your Balance and/or require that you, or a person associated with you, enter into other forms of security arrangements with us (for example, by providing a guarantee or requiring you to deposit funds with us as security for your obligations to us or third parties). You also agree to undertake, at your own expense, any further action (including, without limitation, executing any necessary documents and registering any form of document reasonably required by us to allow us to perfect any form of security interest or otherwise) required to establish a Reserve or other form of security in a manner reasonably determined by us.

10.5 Payment Hold

  1. You agree that, if you receive a payment that involves Transaction Risk, PayPal may in its sole discretion (acting reasonably) place a hold on that or any payment until PayPal determines that the Transaction Risk no longer exists. 
  2. You acknowledge and agree that any payments held under this section 10.5 may be placed in your Reserve Account and that you will provide to PayPal any information as PayPal may reasonably request to allow PayPal to determine whether the Transaction Risk has passed. 
  3. You may close your Account if you object to the hold under this section 10.5. If your Account is closed for any reason, PayPal has the right to hold a payment under this provision for a period of up to 180 Days from the date the complete obligations under the contract for sale (to which the payment in question relates) have been discharged.

10.6 eBay Item Hold.

  1. You agree that if PayPal, in its sole discretion, believes that a payment you receive for an eBay transaction may involve a high level of risk, that the amount may be held in your Reserve Account until we determine, in our reasonable discretion, that any such risk has passed. If the funds are held in your Reserve Account, , it may show as "pending" in your PayPal Account. 
  2. PayPal will release the eBay item hold and make funds available in your Payment Account after 21 Days unless you receive a Dispute, Claim, Chargeback, or Reversal on the transaction subject to the hold. PayPal may release the hold earlier if the buyer leaves positive feedback on eBay. 
  3. If you receive a Dispute, Claim, Chargeback, or Reversal on the transaction subject to the eBay item hold, the funds may be held in your Reserve Account (or an amount equal to the relevant payment) until the matter is resolved pursuant to this Agreement.

10.7 Information about you. PayPal reserves the right to request additional information from you, other than what is referred to in this Agreement, to allow it to comply with its anti-money laundering obligations. You agree to comply with any request for further information as we reasonably require to enable us to comply with our anti-money laundering obligations; this may include, without limitation, requiring you to fax, email or otherwise provide to us certain identification documents. You also agree to provide us, upon our reasonable request and at your own expense, information about your finance and operations, including, without limitation, your most recent financial statements (certified or otherwise) and merchant processing statements (if applicable).

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11. Seller Protection Policy

11.1 Protection against payment deficits. PayPal protects a Seller against a payment deficit resulting from:

  • a chargeback or reversal of payment for reason of an “Unauthorised Payment”; or

  • a chargeback or reversal for reason of “Item Not Received” by the buyer.

11.2 Which payments are protected? All PayPal payments received from buyers for an eligible item purchased on eBay worldwide with PayPal as accepted payment.

11.3 How much protection is provided? PayPal reimburses the seller the payment amount subject to a chargeback or reversal and waives any Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive re-imbursement under the PayPal Seller Protection.

11.4 What happens in case of a Buyer Protection claim, chargeback or reversal? PayPal will place a temporary hold on the payment received in case a buyer files a claim, chargeback or reversal or in case of an Unauthorised Payment. The seller’s disposal of the disputed funds is restricted. If the payment is covered by PayPal Seller Protection, PayPal will release the disputed amount and restore access. If the payment is not covered by the PayPal Seller Protection, PayPal will remove the funds from the seller’s Account and return the payment to the buyer. In addition, the seller may be responsible for PayPal’s Chargeback Fee, if applicable. PayPal Seller Protection does not apply to Buyer Protection Claims, chargebacks or reversals resulting from the fact that the item is significantly not as described nor for items which are not shipped (e.g. have been picked up or delivered in person). For details of the temporary hold process see Section 10.1.d.

11.5 Eligibility Requirements. PayPal protects the seller if all of the requirements below are satisfied:

  • The item sold must be shipped (for example excluding cars, motorcycles, boats, aircrafts) and is a physical, tangible good (for example it may not be a service, download, gift voucher, ticket);

  • The transaction must be marked by PayPal as eligible for seller protection in your Account;

  • The seller has shipped the item to the address given on the “Transaction Details” page;

  • The seller is able to provide a proof of shipment, which complies with the requirements set out in Clause 11.6;

  • The seller has received a single payment from one PayPal account for the purchase (no partial payment or payment in instalments);

  • The seller responds to PayPal’s requests for documentation and other information that is reasonably required by PayPal to investigate the matter within the time frame given by PayPal;
  • The seller’s primary residence, as listed in the Account, is Austria.

11.6 Proof of shipment.

The seller must prove shipment of the item vis-à-vis PayPal by online or physical documentation, which fulfils the following requirements:

  • Confirmation that the item has been shipped and date of postage;

  • The recipient’s address (as given in the Transaction Details);

  • Official acceptance by the shipping company (for example a receipt or online tracking information).

11.7 Transactions not exceeding 25 EUR. Proof of shipment may not be required if the payment amount does not exceed 25.00 EUR. PayPal waives the requirement of providing proof of shipment up to ten times within six months based on a calendar year.

11.8 Additional requirements in case of Item Not Received. To be covered by seller protection in case of Item Not Received, the seller must ship the item within 7 calendar days after receipt of payment. This does not apply to pre-ordered or made-to-order goods where shipment is required within the timeframe specified in the eBay item listing.

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12. Errors and Unauthorised Transactions

12.1 Identifying Errors and/or Unauthorised Transactions. You can inspect your transaction history at any time by logging in to your Account on the PayPal website. It is very important that you immediately notify PayPal if you have reason to believe any of the following activities have occurred:

  1. There has been an unauthorised transaction sent from your Account.
  2. There has been unauthorised access to your Account.
  3. Your password or your Security Key has been compromised.
  4. Someone has transferred or may transfer money from your Account without your permission.

These cases are collectively called "Improper Account Access". You must also immediately notify us if you have reason to believe that any other error has occurred on your Account.

In order for you to notify PayPal immediately of any of the above events, we strongly recommend that you monitor your Account closely on a regular basis. We will not seek to hold you liable for any unauthorised use of your Account by any person provided that we are satisfied that you have not acted deliberately so as to enable any third person to gain access to your PayPal ID and/or password/PIN.

12.2 Notifying PayPal of Errors, Unauthorised Transactions and/or misappropriated or unauthorised use of your Payment Instrument. You must notify us if you believe there has been or will be an error, unauthorised transaction, misappropriated or unauthorised use of your Payment Instrument or your Account:

  • Call our Customer Service. You will find the service phone number on the "Contact us" page.
  • Complete  this report form on our website.
  • Send us a letter to: PayPal, Error Resolution Department, 22-24 Boulevard Royal, L-2449 Luxemburg.

If you initially provide information to us via the telephone, we may require that you send your complaint or question in writing within ten Business Days after the phone contact. Please complete the affidavit form and submit it online or mail it to PayPal, Error Resolution Department, 22-24 Boulevard Royal, L-2449 Luxembourg.

You must give us all the information in your possession as to the circumstances of any errors, unauthorised transactions and/or misappropriated or unauthorised use of your Payment Instrument or Account and take all reasonable steps requested to assist PayPal in its investigation.

12.3 Review of Reports of Errors. We will advise you of the results of our investigation within 20 Business Days after we receive your notice. If we have made an error, we will correct it promptly.

If we need more time, however, we may take up to 60 Days to investigate your complaint or question. If we decide that we need more time, we will provisionally re-credit your Account for the amount you think is in error within ten Business Days after we receive your notice; so that you will have use of the E-money during the time it takes us to complete our investigation.

If you initially provided information to us via the telephone and we do not receive your complaint or question in writing within ten Business Days after your oral notice, we are not required to provisionally re-credit your Account.

At the end of our investigation, we will advise you of the results within three Business Days. If we determine that there was no error, we will send you a written explanation and we may debit any provisional credit that we previously credited to you in relation to the alleged error. You may ask for copies of the documents that we used in our investigation.

12.4 Liability for Unauthorised Transactions. If you report that there has been an Improper Account Access related to your Account, and there is no evidence to suggest fraud or deliberate or grossly negligent behaviour by you, we will reimburse you in full for all unauthorised transactions sent from your Account.

We shall do so provided that you have informed us of the Improper Account Access without undue delay and in any event, no later than 13 months after the first Improper Account Access transaction was executed. Where we believe in our reasonable opinion that further investigation is required to ascertain more clearly the circumstances surrounding the reported Improper Account Access, we will follow the same process as set out in section 12.3 above for such investigation.

12.5 Entitlement to a refund. You are entitled to a refund of the full amount of any payment transaction authorised by you and initiated by or through a merchant, provided the following conditions have been met:

  1. the authorisation given to the merchant did not specify the exact
  2. the amount of the transaction exceeded the amount that you could reasonably have expected, taking into account your previous spending patterns and this Agreement; and
  3. you make the request for a refund within 8 weeks from the transaction date.

We reserve the right to request further information as is reasonably necessary to ascertain whether these conditions have been satisfied and to waive any or all of these conditions.

12.6 Errors. If we discover a processing error, we will rectify the error.
If the error resulted in your receiving less money than you were entitled to, PayPal will credit your Account for the difference.

If the error results in you receiving more money than you were entitled to, PayPal may debit the extra funds from your PayPal Account.

If a payment was made to your Funding Source by way of mistake, PayPal may correct the mistake by debiting or crediting (as the case may be) your appropriate Funding Source(s).

If the error resulted in our not completing a transaction on time or in the correct amount, we will be liable to refund any amount as a result of carrying out a defective or non-executed payment transaction and for your losses or damages directly and reasonably foreseeably caused by this failure, unless:

  1. Through no fault of ours, you did not have enough available funds to complete the transaction.
  2. Our system was not working properly and you knew about the breakdown when you started the transaction. 
  3. Circumstances beyond our control (such as fire or flood or loss of Internet connection) prevented the transaction, despite our reasonable precautions.

Notwithstanding any other term of this Agreement, PayPal will not be held liable for the non-execution or defective execution of a payment transaction (whether initiated by yourself or another PayPal customer) if you have failed to notify PayPal of such an incorrectly executed payment transaction without undue delay, or in any event no later than within 13 months after the debit date, on becoming aware of such incorrectly executed payment transaction.

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13. PayPal Buyer Protection

13.1 Purchase on eBay. PayPal offers buyer protection subject to the rules of the Buyer Protection Program, which is a service offered for purchases made on that are paid for using PayPal. The Buyer Protection Program is herewith made a part of the present Terms of Use. To other eBay websites, other protection programs may apply. You are covered only by the respective Buyer Protection which is available for the eBay Website on which you purchased the item.

13.2 Other online purchases. If you have purchased an item on a website different from eBay, paid with PayPal, and you did not receive the item, you may file a claim in the "Resolution Center". The same due dates apply as set out in the Buyer Protection Policy. However, PayPal will not follow up the case if an item is significantly not as described or if you have sent a Personal Payment.

If PayPal decides in the buyer’s favour, PayPal will collect the disputed amount from the seller’s PayPal balance at that time and refunds the buyer; this may depend on the seller having sufficient funds in their PayPal balance. If the seller has not sufficient funds balance in their PayPal account, PayPal may limit the seller’s account. The buyer has no legal right to demand this from PayPal. This shall not limit in any way the liability of the Seller pursuant to Clause 10.1.

13.3 Assumption of rights. If PayPal pays out a Claim, Reversal or Chargeback that you file against a recipient of your payment, you agree to transfer and allow PayPal to have your rights, benefits and remedies against the recipient of your payment.

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14. Disputes with PayPal

14.1 Contact PayPal First. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and PayPal regarding our Services may be reported to Customer Service online through the PayPal Help Center at any time, or by calling the Customer Service telephone number located on the PayPal website(s) and by logging into your Account.

14.2 ECC-Net, Financial Ombudsman Service and CSSF. If you have a complaint to make about us, you may choose to escalate it by contacting one of the following:

  1. European Consumer Centre (ECC-Net)
    You may obtain further information regarding the ECC-Net and how to contact them at
  2. UK Financial Ombudsman Service (FOS)
    You may call the German-language service of the Financial Ombudsman Service in the United Kingdom, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at
  3. Commission de Surveillance du Secteur Financier (CSSF)
    The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 110 Route d’Arlon L-2991 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at

14.3 Governing Law and Jurisdiction. This Agreement and the relationship between us shall be governed by English law. For complaints that cannot be resolved otherwise, you submit to the non-exclusive jurisdiction of the English courts. Your German consumer protection rights as well as your right to your right to also initiate a proceeding against PayPal in that context before the competent courts of and in Luxembourg shall remain unaffected.

14.4 No Waiver. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

14.5 Limitations of Liability. We shall only be liable to you for loss or damage caused directly and reasonably foreseeable by our breach of this Agreement and our liability in these circumstances is limited as set out in the remainder of this section. 

  1. In no event shall we, the other companies in our corporate group, persons who act on our behalf, and/or the persons we enter into contracts with be liable for any of the following types of loss or damage arising under or in relation to this Agreement (whether in contract, tort (including, without limitation, negligence) or otherwise:
    1. Any loss of profits, goodwill, business, contracts, revenue or anticipated savings even if we are advised of the possibility of such damages, loss of profits, goodwill, business, contracts, revenue or anticipated savings.
    2. Any loss or corruption of data.
    3. Any loss or damage whatsoever which does not stem directly from our breach of this Agreement.
  2. Nothing in this Agreement shall limit our liability resulting from our fraud or fraudulent misrepresentation, gross negligence, wilful misconduct, for death or personal injury resulting from either our or our subcontractor’s negligence or to the extent such limitation or exclusion is not permitted by applicable law.

14.6 No Warranty. We provide the Services to you subject to your statutory rights but otherwise provided without any warranty or condition, express or implied, except as specifically stated in this Agreement.

PayPal does not have any control over the products or services that are paid for with our Service and PayPal cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorised to do so.

PayPal does not guarantee continuous, uninterrupted or secure access to any part of our Service, and operation of our website(s) may be interfered with by numerous factors outside of our control.

We shall not be liable for any delay in the failure in our provision of the Services under this Agreement where such failure is due to factors beyond our reasonable control. You acknowledge your access to the website(s) may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

PayPal will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts and debit and credit cards are processed in a timely manner.

We make every effort to ensure that the information contained in our correspondence, reports, on the website(s) and given verbally by our directors, officers and staff is accurate to the best of our belief at the time the information is provided.

However, we cannot guarantee the accuracy of all such information in all circumstances and contexts, and no reliance should be placed on such information by you.

You must check all correspondence between us carefully and tell us as soon as possible if it includes something which appears to you to be wrong or not made in accordance with your instructions.

14.7 Indemnification/re-imbursement. You agree to defend, re-imburse or compensate us (known in legal terms to "indemnify") and hold PayPal, our other companies in our corporate group, the people who work for us or who are authorised to act on our behalf harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of your, your employees or agent’s breach of this Agreement, breach of any law and/or use of the Services.

14.8 Complete Agreement and third party rights. This Agreement sets forth the entire understanding between you and PayPal with respect to the Service. Sections 1, 7, 8, 10, 14 and 15, as well as any other terms which by their nature should survive, will survive the termination of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced.

A person who is not a party to this Agreement has no rights under the Contracts (rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement (except for eBay in respect of its rights specified in this Agreement) but this does not affect any right or remedy of third parties which exists or is available apart from that Act.

14.9 Licence grant. PayPal and its licensors grant you a limited nonexclusive license to use PayPal’s software in accordance with the documentation, including all updates, upgrades, new versions and replacement software, as described herein for your personal use only. You may not rent, lease or otherwise transfer your rights in the software to a third party.

You must comply with the implementation and use requirements contained in all PayPal documentation, together with any instructions provided by us from time to time accompanying the Services (including, without limitation, any implementation and use requirements we impose on you to comply with applicable laws and card scheme rules and regulations).

If you do not comply with PayPal’s instructions, implementation and use requirements you will be liable for all resulting damages suffered by you, PayPal and third parties. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software. You acknowledge that all rights, title and interest to PayPal’s software are owned by PayPal.

14.10 Corporate customers. If you are not a consumer certain provisions of the Payment Services Directive may be disapplied for your use of the Service. In such cases you are a Corporate Customer and hereby agree that the following sections of this Agreement will be varied as follows:

  1. You are not entitled to the right to a refund as set out in sections 3.10 and 12.5;
  2. Where you identify an error, unauthorised transaction and/or misappropriated or unauthorised use of your Payment Instrument or Account in accordance with sections 12.1 and 12.2 you have up to 60 days from the date of the alleged error or Improper Account Access to notify us of it, after which time we have no obligation to investigate or act upon your notification; 
  3. We will only accept liability for unauthorised transactions in accordance with section 12.4 where you have notified us of the Improper Account Access or error within 60 days of it; and
  4. You will only be entitled to lodge a claim through the UK Financial Ombudsman Service under section 14.2 where you fulfil the UK Financial Ombudsman Service's claimant criteria from time to time.

As a Corporate Customer, you further agree that while we may do so, we are not obliged to comply nor provide you with the information requirements set out in Part 5 of the Payment Services Regulations 2009. Further, you agree that regulations 60, 75, 76 and 77 of the Payment Services Regulations do not apply to your use of the PayPal Service.

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15. Definitions
  1. "Claim" means a request for reimbursement under a Buyer Protection Program.
  2. "Authorise” or "Authorisation" means you authorise a merchant to collect a payment from your Account.
  3. "Card Processing Agreement" means the agreement that commercial entities are required to enter into directly with PayPal’s payment processor(s).
  4. "Preferred Funding Source" means a Funding Source that you select to fund a payment instead of using the Default Funding Sources. 
  5. "Information" means any confidential and/or personally identifiable information or other information related to an Account or User, including but not limited to the following: name, email address, post/shipping address, phone number and financial information. 
  6. "eBay" means eBay Inc and its affiliates (as the case may be). 
  7. "E-money" means monetary value, as represented as a claim on PayPal, which is stored on an electronic device, issued on receipt of funds, and accepted as a means of payment by persons other than PayPal. The terms “E-money”, “money” and “funds” are used interchangeably in this Agreement. Further, a reference to a payment made by via the Services refers to an E-money payment.
  8. "Preapproved Payment" means a payment in which you provide advance Authorization to a merchant to withdraw money from your Account on a regular, one-time, sporadic or irregular basis in accordance with your agreement with the merchant.
  9. "Fees" means those amounts stated in section 8 of this Agreement.
  10. "Send Money" means your ability to send money though the Service.
  11. "Business Day" means any day (except Saturday and Sunday), on which banks in Luxembourg are open to the general public.
  12. "Balance" means any E-money that you have in your PayPal Account.
  13. "Random deposit" means a process in which we transfer two smaller amounts, in Euro-Cents, onto the account to be verified, and then request that you inform us of the amount transferred using your PayPal Account.
  14. "Buyer" means a User who is buying goods and/or services and using the Services to send payment.
  15. "Buyer Protection Programs" means the PayPal Buyer Complaint Policy, PayPal Buyer Protection Policy, eBay Standard Purchase Protection program and Buyer Protection for eBay Express all as further described in section 13 of this Agreement.
  16. "Micro-Enterprise" means an enterprise which employs fewer than 10 persons and has an annual balance sheet that does not exceed 2 million Euros.
  17. "Dispute" means a dispute filed by a User (buyer) in the  Online Resolution Center.
  18. "Account" or "PayPal Account" means a Business or Premier Account.
  19. "Unique Identifier" means:
    (1) When sending a payment, email address, mobile phone number or any other means of identification as registered in the PayPal account.
    (2) When withdrawing money, your bank account details (for example IBAN, sort code, account number) or your credit card information (for example card number or verification code).
  20. "Customer Service" is PayPal’s customer support which can be accessed online through the PayPal Help Center at any time, or by calling the customer service number located on the PayPal Website(s).
  21. "Chargeback" means a request made by a buyer directly to his or her credit card company to invalidate a payment.
  22. "User, " "you" or "your" means you and any other person or entity using the Service.
  23. "Terms of Use" means this agreement including all subsequent amendments. 
  24. "PayPal," "we, " "us" or "our" means PayPal (Europe) S.à r.l. & Cie, S.C.A. duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg. 
  25. "PayPal Website(s) " means any URL, such as, that we provide the Services to you.
  26. "Reserve" means a percentage of the funds received into your Account that we hold in order to protect against the risk of Reversals, Chargebacks, Claims or any other liability related to your Account and/or use of the Services. 
  27. "Policy" or "Policies" means any Policy or other agreement between you and PayPal that you entered into on the PayPal Website(s), or in connection with your use of the Services. 
  28. "Mass Payments" means the ability to send multiple payments at the same time. Receipt by us of a Mass Payment batch file from you is, subject to Section 3.1, receipt of a Payment Order for the purpose of this Agreement.   
  29. "Services" means all payment services and related products available through the PayPal Web Site(s).
  30. "Default Funding Sources" means the order in which PayPal uses your Funding Sources to fund a transaction if you do not select a Preferred Funding Source.
  31. "Prohibited Activities" means those activities described in section 9 of this Agreement.
  32. "Verified" means that you have completed our verification process in order to help establish your identity with PayPal. Verification does not constitute an endorsement of a User, or guarantee a User’s business practices.
  33. "seller" and "merchant" are used interchangeably and mean a User who is selling goods and/or services and using the Services to receive payment.
  34. "Funding Source" means the type of payment that you select to fund a payment. The following types of payment may be used to fund a payment: balance, direct debit, credit card, transfer (for example using giropay).
  35. "Payment Instrument" means all processes, instructions and requests, as indicated on the PayPal website(s), which enable the customer to access and use PayPal services.

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